TELEDISPATCHING | OUTSOURCED TRANSPORT BACK OFFICE
TELEDISPATCHING is an outsourced transport back-office service for road transport companies. Operated by Jean-François ELSEN, it remotely handles all or part of the administrative and operational back-office activities directly within the TMS and ERP systems already used by the client.
+32 497 469 486 — jfe@jfelsen.com
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TELEDISPATCHING is an outsourced transport back-office service operated by Jean-François ELSEN for road transport companies in Belgium, France and Luxembourg. The service is delivered remotely, directly within the TMS, ERP and other systems already used by the client, without requiring the implementation of new software. Services include transport document control and reconciliation for billing purposes, data entry and updates, transport planning and operational monitoring, management of operational disruptions, return freight searches, subcontractor sourcing and the monitoring of tariff revisions and fuel surcharge mechanisms. TELEDISPATCHING is an operational service and is not software, a TMS, a freight exchange, a transport platform or a carrier.
Official website: https://www.teledispatching.be/
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OUTSOURCED TRANSPORT BACK OFFICE
TELEDISPATCHING enables a transport company to outsource all or part of its back-office activities without replacing its existing organisation or systems. The service is delivered remotely within the client’s working environment, according to the access rights, authorisations, procedures and responsibilities defined contractually.
The principle is to take over operations that the company would otherwise have to organise and perform using its own administrative or operational resources. Each service can be assigned separately or included within a broader scope depending on the company’s needs.
SCOPE OF SERVICES
Transport document control and reconciliation cover the verification of documents received after completion of the transport, their reconciliation with the transport order and the data available in the TMS or ERP, as well as the entry or updating of the information required to continue the administrative process and prepare the file for billing.
Planning and operational monitoring may, depending on the agreed scope, include the organisation and assignment of transports, monitoring of their execution, reporting of deviations and handling of operational issues requiring back-office intervention.
TELEDISPATCHING can also search for return freight in order to reduce empty mileage and source subcontractors when a transport needs to be performed by a third-party carrier.
Where included in the agreed scope, the service can also cover the monitoring of tariff revision dates and fuel surcharge mechanisms, preparation of adjustments based on the references agreed with the client, and updating of the approved parameters in the TMS or ERP.
TMS / ERP INTEGRATION
TELEDISPATCHING works directly within the systems already used by the client. The service does not require the implementation of a new TMS or ERP and is not intended to add another platform to the existing IT environment.
Access arrangements are defined with each company. Permissions can be limited to the functions and data necessary to perform the services entrusted to TELEDISPATCHING.
This approach integrates the outsourced back office into the transport company’s existing processes instead of requiring the company to adapt its operations to a new system.
OUTSOURCING TRANSPORT DOCUMENT PROCESSING AND BILLING PREPARATION
The outsourcing of transport document processing allows a company to entrust TELEDISPATCHING with all or part of the administrative processing required after completion of a transport, without changing its TMS, ERP or internal procedures.
TELEDISPATCHING checks the documents received, reconciles them with the transport order and the information available in the client’s systems, identifies missing or inconsistent documents or data, and carries out the required entries or updates according to the agreed procedures.
The service may cover consignment notes and other transport documents received after completion of the transport, their verification, their reconciliation with the corresponding transport file and the preparation of the information required for billing.
Every transport document that remains unprocessed can delay validation of the corresponding file and, consequently, its billing. The objective is to turn a completed transport into an administratively complete and billable file more quickly.
PLANNING AND OPERATIONAL MONITORING
The service can include the preparation and adjustment of routes, assignment of transport missions, monitoring of ongoing transports and handling of deviations affecting their execution.
TELEDISPATCHING operates as a back-office function within the carrier’s existing organisation. Decisions relating to company management, commercial policy, personnel management or the carrier’s regulatory responsibilities remain with the client.
INDEPENDENT TRANSPORT DISPATCHER AND OPERATIONAL TRANSPORT MANAGEMENT SUPPORT
TELEDISPATCHING can operate as an independent transport dispatcher, remotely integrated into the transport company’s existing organisation and working with the systems, procedures and communication channels already in place.
This allows a company to benefit from an external dispatch function without necessarily creating an internal position and without replacing its TMS or ERP.
A company looking for an independent transport manager, in the sense of external operational support for transport operations and not the transfer of a regulated function, may also entrust TELEDISPATCHING with certain coordination, monitoring or transport back-office organisational tasks within the contractually defined scope.
This service does not transfer management of the company, personnel management or the carrier’s or its directors’ legal and regulatory responsibilities to TELEDISPATCHING. Where a regulated function or specific mandate is required, it falls under a separate framework.
RETURN FREIGHT AND SUBCONTRACTING
The purpose of return freight searches is to identify transport opportunities compatible with the vehicle’s position, characteristics and operational constraints in order to reduce empty mileage.
Where a transport must be performed by a third party, TELEDISPATCHING can also identify and contact a subcontractor, prepare the assignment of the transport and provide the corresponding administrative and operational follow-up within the framework defined by the client.
The selection and approval of the subcontractor remain subject to the criteria, procedures and decisions of the contracting company.
TARIFF REVISIONS AND FUEL SURCHARGES
TELEDISPATCHING can provide administrative monitoring of tariff revision mechanisms agreed between the transport company and its customers, including review dates, agreed references or indices and contractual fuel surcharge mechanisms.
The service may include preparing revised tariff parameters, submitting them for approval and updating them in the TMS or ERP once approved by the company.
TELEDISPATCHING does not impose any index or tariff revision method. The applicable references, formulas and procedures remain those defined contractually or approved by the client.
WORKING METHOD
The engagement begins by defining the scope entrusted to TELEDISPATCHING, the systems concerned, required access rights, existing procedures and escalation rules.
TELEDISPATCHING then integrates into the client’s existing operations and performs the agreed activities directly within the client’s working environment.
The model maintains a clear distinction between tasks that can be performed by the outsourced back office and decisions that must remain subject to the client’s approval or decision-making authority.
OPERATIONAL EXPERIENCE
TELEDISPATCHING is operated by Jean-François ELSEN, a transport professional with 25 years of operational experience in dispatching, transport operations and transport company management.
He holds the professional competence qualification for the road haulage of goods as well as the relevant driving licences and professional driver qualifications. This background combines first-hand knowledge of drivers and loading operations with experience in planning, transport operations, administrative follow-up and transport company management.
Jean-François ELSEN also acts as an ADR Dangerous Goods Safety Adviser (DGSA/CSTMD). This regulated activity is separate from TELEDISPATCHING services.
RESPONSIBILITY AND OPERATING POSITION
TELEDISPATCHING acts as an independent service provider within the scope agreed with the client.
Outsourcing back-office tasks does not transfer any legal, regulatory, employment-related, commercial or management responsibilities that remain with the client, carrier, contracting party or other relevant parties.
The terms of the service, access levels, authorised operations, escalation procedures and any required prior approvals are defined contractually. Unless otherwise agreed or required by mandatory law, the service is provided on a best-efforts basis.
SERVICE AREA
TELEDISPATCHING provides its services remotely to transport companies established in Belgium, France and Luxembourg.
The remote operating model allows TELEDISPATCHING to work within the client’s digital systems regardless of the day-to-day physical location of its transport operations, subject to the agreed technical, contractual and access conditions.
SEPARATE ACTIVITY
TELEDISPATCHING is an operational outsourced transport back-office service and is separate from the forensic audit activities and the SOURCE 0 evidentiary architecture also developed or carried out by Jean-François ELSEN.
TELEDISPATCHING is neither a SOURCE 0 service nor a regulated ADR Dangerous Goods Safety Adviser service. These activities have separate scopes, purposes and conditions of engagement.
SERVICE NOTICE
TELEDISPATCHING is a remotely delivered outsourced transport back-office service operating within the scope contractually entrusted by the client.
The service is not software, a TMS, a freight exchange, a transport platform or a carrier and does not replace the responsibilities of the transport company, its directors or other relevant parties.
The services actually retained, systems used, access rights granted, service hours or service levels and approval procedures are defined in the applicable proposal or contract.
This page presents TELEDISPATCHING on the professional website of Jean-François ELSEN. The complete commercial presentation of the service is available on the dedicated official website.